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To set up a Call line, in the Groups admin center, expand, choose, and then select. Type a name for the Call line in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, pick the button to add a resource represent this Call line.

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Select the button beside the resource account you wish to appoint to this Call line. At the bottom of the pane, select the button. If you require to create a resource account: Under, select the button to include a resource account for this Call line. On the pane, look for any set of letters to pull up the outcomes dropdown.

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On the pane: Enter a descriptive. Representatives see this name when a call exists to them. Type in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button. On the pane, select the button. Agents see the resource account name when they receive an inbound call.

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Appoint outgoing caller ID numbers for the agents by defining several resource accounts with a contact number. Agents can pick which outgoing caller ID number to use with each outbound call they make. Within the Calls App, agents can use their Call Queue (CQ)/ Automobile Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you wish to permit agents to use for outbound caller ID functions. Select the button next to the resource account with a designated telephone number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed telephone number: Under, select the button to add a resource account.

Select the button at the bottom of the results. On the pane: Enter a descriptive. Representatives see this name when a call exists to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you've produced this new resource account for calling ID, you'll still need to: Choose a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you enable them. As soon as you've chosen a language, choose the button at the bottom of the page. Define if you wish to play a welcoming to callers when they arrive in the line.

The uploaded recording can be no bigger than 5 MB. If you choose, the system checks out the text that you type (approximately 1000 characters) when the Call queue answers a call. Keep in mind When using Text to Speech, the text needs to be gone into in the language selected for the Call line.

Teams provides default music to callers while they are on hold in a queue. The default music supplied in Groups Call lines is without any royalties payable by your company. If you wish to play a specific audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for independently clearing and protecting all essential rights and permissions to use any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound effects, audio, brands, names, and other content in the audio file from all pertinent rights holders, which might include artists, stars, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other parties who own, control or certify the music copyrights, sound effects, audio and other intellectual property rights.

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Review the requirements for adding agents to a Call line. You can amount to 200 agents by means of a Groups channel. You should be a member of the group or the creator or owner of the channel to include a channel to the line. To use a Teams channel to handle the line: Select the radio button and choose (overflow call answering service).

Select the channel that you desire to utilize (only basic channels are fully supported) and select. The following customers are supported when utilizing a Groups channel for Call queues: Microsoft Teams Windows client Microsoft Teams Mac client Keep in mind If you utilize this alternative, it can take up to 24 hours for the Call queue to be totally functional.

You can amount to 20 agents individually and as much as 200 agents through groups. If you wish to include private users or groups to the line: Select the radio button. To to the line: Select, look for the user, choose, and after that select. To to the line: Select, search for the group, choose, and after that select.

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Note New users contributed to a group can use up to 8 hours for their first call to get here. If there are more than 200 members in the group, only the first 200 members, in alphabetical order, will be added as agents to the Call queue. Important Known concern: Assigning personal channels to Call queues When using a private channel calls will be distributed to all members of the group even if the personal channel just has a subset of employee.

lowers the quantity of time it takes for a caller to be linked to an agent after the representative accepts the call. For conference mode to work, representatives in the Call line need to utilize among the following clients: The most recent version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Groups, Just mode. Representatives who don't meet the requirements aren't consisted of in the call routing list. We advise allowing conference mode for your Call lines if your representatives are utilizing compatible customers (overflow virtual receptionist). Suggestion Setting to is the advised setting. overflow answering service. As soon as you've chosen your call answering alternatives, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Business Server. Conference mode is needed if Teams users need to consult/transfer calls with Call lines. Agents may hear the configured music on hold in queue for up to 2 seconds when very first joining the call.

If you require to use Conference mode, select,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the agents, the combination of and isn't supported. If you require to utilize, select,, or as the.

When utilizing and when there are less contacts line than readily available representatives, only the first 2 longest idle agents will exist with calls from the line. When using, there might be times when an agent gets a call from the line shortly after ending up being not available, or a short delay in receiving a call from the queue after appearing.